Chari Dfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leesburg, Florida

Checking on old account

On credit report states $1815,00 balance; TD/RENOVATION??? Have no idea what this about and unable to find anything about this!
View full review
Walter M Qsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Bay, Florida

Terrible delivery service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Store took my down payment and then closed down. Unable to get through to customer service. No way to contact them that I can find.
View full review

User's recommendation: avoid this company

Walter M Qsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Bay, Florida

Terrible delivery service

I left a down payment of 200 hundred dollars with the matress1 one store in W. Melbourne, Florida. They have completely abandoned the building and I can not get in touch with their corporation.
View full review
Erika W Buq
map-marker Orlando, Florida

Warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mattress One - Warranty
Mattress One - Warranty - Image 2
Mattress One - Warranty - Image 3
Mattress One - Warranty - Image 4
I been try the phone number and nothing. I been try to call and nothing please I need help I pay almost $3000 for nothing
View full review
Loss:
$3000

Preferred solution: Warranty of the mattress

User's recommendation: Do not buy from here

Erika W Buq
map-marker Orlando, Florida

No help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to complain about Tempur-pedic mattresses and how they're overpriced but yet not comfortable at all after you've owned it for several months, the store that sold it to us Mattress-One, is no longer in business in my location. My wife and I have awful back pains when we wake up in the morning and throughout the night. I do not recommend Tempur-pedic they do not stand by their product.
View full review
Loss:
$3000
Pros:
  • Staff at store
Cons:
  • No way to contact management

Preferred solution: Full refund

User's recommendation: Don’t buy here

Joe S Lzi
map-marker Temple, Texas

Our base has quit working only one side

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We have a king size mattress and we were sold two bottom bases that you can raise your head or feet or both we were sold king size mattress but only one side works now on base
View full review
Loss:
$3
Pros:
  • Positive good service and product
Cons:
  • Fact we were lied to

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sanford, Florida

Bad experience

I would never recommend buying anything from this company. Customer service is a nightmare. Too much needed for a return of merchandise.
View full review
Loss:
$1000

Preferred solution: Refund

User's recommendation: Don’t buy anything

Featured
EDUARDO S Ktx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

REFUND

Mattress One - REFUND
Explore video interviews
Mattress One - REFUND - Image 2
I PURCHASE A MATTRESS FOUR MONTHS A GO ON 09/27/2020 AND MATTRESS ONE DOESN'T DELIVERY TO US. AND I REQUIRE A REFUND ON THIS PURCHASE ON02/01/2021. THE AMOUNT IN U$ 2,695.33. THIS PURCHASE WAS MADE ON MATTRESS ONE AT THE AVENUES (10290 PHILLIPS HWY JACKSONVILLE FL 32256) CHRIS C IT IS THE SALESMAN (PERSON) THAT DID PROCESS OF MY REFUND. PLEASE I NEED THIS MONEY TO PURCHASE ANOTHER MATTRESS ASAP. I AM WAIT ASAP THIS MONEY BACK TO MY ACCOUNT. THANK YOU.
View full review

Preferred solution: Full refund

Earnette G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a warranty with my mattress and adjustable base. The base has stopped working on the left side of the bed it needs to be repaired.
View full review
Pros:
  • Unhappy

Preferred solution: Adjustable base repaired

Gwendolyn P Olr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery

Where is my mom's mattress. 2268 west 2nd street, jax Fl 32209. Her name is Bessie mims. My brother ivory mims ordered it. 904-415-**** or 904-610-****. Thanks Gwen Payne
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Don't know yet

Stacy B Kjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don’t have and or never bought any mattress from this place

I just went in to check out a mattress, and SEE if we could get the payments around $75 or lower a month. And just because we put some of my info in the computer, and that was it!!!!!. Now I have collection people calling me saying(I havent made any payments on a mattress I DONT HAVE). And now this is going on my credit report. And I cant find a number to get ahold of the main corporate office. It ended up on this PISSEDCONSUMER.COM. AND THE STORE I WENT INTO IN LIVINGSTON TEXAS HAS WENT OUT OF BUSINESS DO TOO LACK OF RENT BEING PAID!!
View full review

User's recommendation: Do not walk into this place of business!! Very shady

Stacy B Kjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don’t have a mattress from this place

I'm reciving collect calls on a mattress I've never had, only checked on the mattress in store. NEVER BOUGHT IT!!!
View full review

Preferred solution: It’s going on my credit for something I’ve never had or bought from this place.

Anonymous
map-marker Orlando, Florida

Former employee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've worked with this company for over 2 years. I was a customer service representative. I've been looked over for promotions. I've also was the only black employee in the office. Marwan,his brother, mario, and Dino are all racist! Do not apply to this job. They scam customers by selling used mattresses and adjustable bases they even go to the extent of wrapping used mattresses in plastic and seal it. DINO steal in the warehouse. This would be your worst job ever. Amy who is the customer service manager is rasict as well she said the n word in front of me even though I'm a black woman
View full review
1 comment
Guest

I'm guessing you were fired for being a horrible employee.

Lisa C Izb

W2. Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mattress One is a horrible company. They rip you off. Cash financing contracts as soon as you sign. They dont give refunds they dont have any merchandise unless it is old sitting around the warehouse. I worked for them and I cant even get my W2. Run and run fast and dont look back. Unless you just want heartache and frustration. No honest sales person will work for them. I cant lie and cover for them anymore. Horrible people all they want is your money. I cant count how many times I have had to battle for my guests. If a company treats employees this way. They will treat you worse
View full review

Preferred solution: Give me my W2

User's recommendation: Run. And keep runnning. They will take your money net and you won’t get your bed or your money

FABIO M Aea

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Miami, Florida

Bad mattress

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mattress One - Bad mattress
Mattress One - Bad mattress - Image 2
Mattress One - Bad mattress - Image 3
Mattress One - Bad mattress - Image 4
Mattress One - Bad mattress - Image 5
Mattress One - Bad mattress - Image 6
I send an open claim to your email, but I never received a call or response about my complaint. I am very dissatisfied with your service and very stressed about it, bad
View full review
Loss:
$682
Cons:
  • Bad construction

Preferred solution: Full refund

User's recommendation: I prefer not coment now!

Anonymous
map-marker Jacksonville, Florida

Customer service store NO ONE HERE

I was purchasing adjustable frame for the mattress I purchased prior from Mattress One. I had a remaining balance of $300 which I went to store to finalize purchase to find them closed. Then I checked other listing and they were all closed. I feel the customer should have been notified prior to the store closing and not being ripped off.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article