Product: Mattress One Customer Care Clear all filters (0 of 30 reviews match)
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Mattress One had built a new store near us, we looked on line and saw mattresses we were interested in. Stopped by the store, walked and and said "HI" the young lady ignored us and continued playing on her laptop. We looked around and finally she said "need a new...
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1.0
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Mattress One Customer Care
#1089515
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Bought bed May 20, 2017 from Mattress One. My daughter 4 months pregnant with bad back tried all beds in store until she found one she liked. Bed was delivered midnight on Monday May 22nd. My daughter and her husband immediately did not like bed as it did not feel like...
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Mattress One Customer Care
I didn't like
  • It was the worst experience ever
  • Customer service response
  • Being lied and cheated too
#1055749
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Mattress One Customer Care Review

A company with very poor customer service. Lies aboit things they are gone to do and never do anything. They have been contacted by email and phone and still have not did what they said. I would not recommend this company to my worest enemy thats just how bad they are.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Mattress One Customer Care
#1026728
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Mattress One Customer Care Review

Sherry Hansen was helpfull in me choosing the right mattress. She also got me a good price on delivery.
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Mattress One Customer Care
#1010468
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On January 3rd 2017 I purchased a new mattress from a Mattress 1 in the Downtown Orlando area.That night the man that sold me the mattress left me two voicemails that the mattress I chose was NOT in stock. I called the next day and asked for a refund as I felt it was...
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1.0
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Mattress One Customer Care
#996399
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Went in to place an order for a mattress just to be told that the mattress that we looked at 2 days ago was now out of stock.We were told we would be called when they came back in stock. About a week went by without word, so we decided to call THEM and were told the...
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Anonymous
Cindy

Thank you for your review. I was going to go there today to purchase two queens and two twins on their BOGO ad. Not worth the trouble. I have had to many problems with other c...

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Mattress One Customer Care
#990948
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Mattress One - Horrific Customer Service
What a sham of a company.1) Filed a warranty claim in November 2) Never contacted. 3) Called 800 number and after a long time of no one answering was given no option but to leave a message. 4) Never contacted. 5) refiled claim last week with local store 6) never...
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2.2
Product
Mattress One Customer Care
I liked
  • Initial sale and price
I didn't like
  • Horrible customer service
#990410
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My wife and I needed a new mattress, so we shopped at several stores, finally making our purchase at Mattress One. We purchased the Stearns & Foster's Estate mattress with the adjustable platform. Our salesman, David, said he would include a mattress protector and was...
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Mattress One Customer Care
#967801
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My husband & I bought a Stearns and Foster. We're happy with the mattress and our salesperson but the problem lies with the Corporate office in Houston. When I called to get a status on the credit we were to be issued, I asked the operator for Anna, the person I was...
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4.3
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Mattress One Customer Care
#960304
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Mattress One Customer Care Review

Have a great experience with my mattress purchase and received a nice discount.Delivery guys very diligent and courteous with us.Thanks.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Product
Mattress One Customer Care
#958052
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