Product: Mattress One Customer Care Clear all filters (0 of 26 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
On January 3rd 2017 I purchased a new mattress from a Mattress 1 in the Downtown Orlando area.That night the man that sold me the mattress left me two voicemails that the mattress I chose was NOT in stock. I called the next day and asked for a refund as I felt it was...
Read more
1.0
Product
Mattress One Customer Care
#996399
Reply to reviews
Went in to place an order for a mattress just to be told that the mattress that we looked at 2 days ago was now out of stock.We were told we would be called when they came back in stock. About a week went by without word, so we decided to call THEM and were told the...
Read more
Anonymous
Cindy

Thank you for your review. I was going to go there today to purchase two queens and two twins on their BOGO ad. Not worth the trouble. I have had to many problems with other c...

Product
Mattress One Customer Care
#990948
Reply to reviews
Mattress One - Horrific Customer Service
What a sham of a company.1) Filed a warranty claim in November 2) Never contacted. 3) Called 800 number and after a long time of no one answering was given no option but to leave a message. 4) Never contacted. 5) refiled claim last week with local store 6) never...
Read more
2.2
Product
Mattress One Customer Care
I liked
  • Initial sale and price
I didn't like
  • Horrible customer service
#990410
Reply to reviews
My wife and I needed a new mattress, so we shopped at several stores, finally making our purchase at Mattress One. We purchased the Stearns & Foster's Estate mattress with the adjustable platform. Our salesman, David, said he would include a mattress protector and was...
Read more
Product
Mattress One Customer Care
#967801
Reply to reviews
My husband & I bought a Stearns and Foster. We're happy with the mattress and our salesperson but the problem lies with the Corporate office in Houston. When I called to get a status on the credit we were to be issued, I asked the operator for Anna, the person I was...
Read more
4.3
Product
Mattress One Customer Care
#960304
Reply to reviews
Show

Mattress One Customer Care Review

Have a great experience with my mattress purchase and received a nice discount.Delivery guys very diligent and courteous with us.Thanks.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Product
Mattress One Customer Care
#958052
Reply to reviews
I called customer service and she said to take pictures of labels and take pictures of bed.We did that and sent them in. After one week I did not hear from her so I called. I did get the same lady and she sent two guys to look at bed. They concluded the bed was in deed...
Read more
1.5
Product
Mattress One Customer Care
#945738
Reply to reviews
Purchased a mattress over three months ago and returned the box springs and were supposed to be credited $250.00.Have called the company no less than 50 times and haven't spoken with anyone or gotten a single call back. We have left voicemails at nearly every...
Read more
Anonymous
Anonymous

This company is absolutely horrible and must say buyer beware!!! All associates lie and will do anything for a sale whether product is in stock or not. STAY AWAY or else you w...

Product
Mattress One Customer Care
#942242
Reply to reviews
Show

Mattress One Customer Care Review

Worst customer service Worst warrenty Worst matteras ever...
1.0
Details
Diversity of Products or Services
Style and Design
Product
Mattress One Customer Care
#931409
Reply to reviews
Horrible customer service!!I called to check to see if my mattress pad that I ordered on Sat. was delivered yet today (the day I was told it would be in). While I am talking to Dustin at E Sam Houston Prkwy, Pasadena, Texas store, another customer comes in the store....
Read more
Product
Mattress One Customer Care
#930985
Reply to reviews