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Bought a mattress from mattresses one in jax beach wiyh 10 year warranty. 1.5 years later the mattress is complete unusable. The specialist from the mattress one came by and determined that mattress need to be replased. Since the model i purchased was discontinued. I...
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1.2
#1363143
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This company has been a nightmare from day one. I went through one of there credit card companies to by this mattress. After a nightmare of trying to get them to pick this mattress and box springs up they still haven't got ahold of the credit card companie to let them...
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Anonymous
T M

They put a charge of over $8,000. to us and we never ordered any of it and it was being delivered to another city!! We have spoken to our salesperson that sold us a mattress o...

#1360962
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Their delivery was scheduled for Tuesday, I took the day off to wait for them, they never called me and did not show up. I called their customer service number and was on hold for ten minutes and then will disconnect. It happened 5 times on the day of the first...
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#1360340
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Mattress One - Refund and fraud

Bought mattress. Promised delivery 5 days later. No delivery but “on the truck “. Delivery would be 3 days later. No delivery. Went into store on 14th and cancelled ordered. Told 48 hours for refund. 5 days later, still no refund.
1.6
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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#1359787
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Mattress one in Port St. John needs to hire professional sales. I purchased a bed and was told I had 120 days. I did not like the mattress and went back to return it in less than a week and was told I would have to pay additional money for pickup.. I picked out another...
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1.0
#1359030
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Mattress One - Worst experience of my life. Had to cancel my order.

This company needs to close due to the customer service. This company has had a 196 complaints filed against it by the BBB and FCC.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Service Scheduling
Staff
Style and Design
Turnaround Time
Value for money
#1358190
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Mattress One - Failed follow through

We ordered a mattress on 9/8/18 with the understanding of a 2 week delay to be made. We checked on the order 8/27/18 only to find out it was not ordered. The store manager fill in got customer service to give us 2 pillows for our trouble. 9/16/18 no pillows no Mattress. Now they tell me Wednesday. No follow through and a lot of incompetence.
1.8
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Style and Design
Turnaround Time
Value for money
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#1357773
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My name is takeshi sberrard and i pur hased a matress set and i was told by the sales lady with my pu r hase i would receive an adjusti le base head and feet only I was so ex ited about my pur hase until it was delivered and ti my suprise i didnt teceive an adjustavle...
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1.4
#1354138
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Mattress One - Price refund

Need someone to contact me about a price difference on a mattress so i can get a refund back. Was told i would be contacted yesterday but have no answer from customer service yet been trying to get ahold of them in texas but i get the Florida office please contact me thanks
5.0
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#1352330
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Contact Mattress One

Mailing Address:
20802 Katy Fwy Ste. 102
Katy, Texas 77449
United States
Phone:
(800) 991-7996
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Mattress One - Not getting to speak to someone about a price difference

Trying to reach someone about a price difference and i get told that i will be called back and they don't return my calls they need to call me back asap
#1352321
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