filters
State:
Show
City:
Show
Product:
Show
Do not I repeat do not go to this Mattress Store. Went to the store on 8/11/18 to purchase a King size mattress set. They lied about the delivery date. The original date was supposed to be on 8/18/18. My husband and I had to work so I called and got it changed to...
Read more
1.7
I didn't like
  • Lies they told
#1338203
Reply to reviews
The worse nightmare in my life is experience with Mattress One. We purchased a mattress with them, which was scheduled for delivery on tuesday and we even called and checked...and they confirmed its already on the truck, so wait it will be delivered from 7AM to 7PM. I...
Read more
1.3
I didn't like
  • Customer service
#1371332
Reply to reviews
The store's representative Greg who was working at the Katy location on Greenhouse & I10 is a straight up liar. They guaranteed I would have my Cal King mattress on the Saturday, 09/15/18. I receive a call on the same day they are to deliver that all the beds on the...
Read more
#1371943
Reply to reviews
(Houston, Texas) The company immediately charged my card. After setting a delivery date and calling three times to confirm the date, there was no call and no delivery. When I contacted the store, the sale was locked and would not be delivered. The local store created a...
Read more
2.4
I liked
  • Easy to buy
I didn't like
  • Zero communication
  • Non-delivery
  • Will not return my money
#1385512
Reply to reviews
I live in the state of Florida. On, 9/2 I ordered a medium mattress from Mattress One. It was delivered on 9/3 and the old mattress was removed. The issue is they delivered a firm one (it is like cement). I called and they apologized and said they were behind with...
Read more
#1351415
Reply to reviews
From day one there has been one mistake after another on your part and I have been patient but now I have lost my patience. When we walked into your store to purchace a bed your manager inputted it wrong and wanted us to sign the paper work anyway and wait for a refund...
Read more
FrequentAyeAye
FrequentAyeAye

They must be stopped!!

1.1
I didn't like
  • Service from sales satff
  • Worst expereince ever
  • District manager was horrible
#1264180
Reply to reviews
Let me start by saying Customer Service has a bad (ATTITUDE) each time you call about the money you spend with the company. I think I've spoke with about 3 or 4 different girls in that office. I ask to spoke with a manager no manager is never in the office. I asked for...
Read more
#1389276
Reply to reviews
The worst delivery experience I have EVER had!!! I purchased a mattress with a delivery date of September 28, 2018 and on the day of delivery, corporate called to say the driver broke his arm and they would not be able to deliver until the next day! They said they...
Read more
1.0
I liked
  • Efforts by salesperson and district manager
I didn't like
  • Delivery service
#1378078
Reply to reviews
Show

Mattress One - Horrible

Horrible! I sat from 7 am to 7pm on Friday 9/24/18. Call customer service cassy very nice offered 75.00 in compensation ok she sets up a am delivery for monday 9/24/18. You guessed it its now 7pm. No show AGAIN and NO CAll again ! BEWARE DONT DO BUSINSESS WITH THIA COMPANY! HORRIBLE. Jim Clair
1.0
Details
Delivery Service
#1364741
Reply to reviews

Contact Mattress One

Mailing Address:
20802 Katy Fwy Ste. 102
Katy, Texas 77449
United States
Phone:
(800) 991-7996
More
Show

Mattress One - Failed follow through

We ordered a mattress on 9/8/18 with the understanding of a 2 week delay to be made. We checked on the order 8/27/18 only to find out it was not ordered. The store manager fill in got customer service to give us 2 pillows for our trouble. 9/16/18 no pillows no Mattress. Now they tell me Wednesday. No follow through and a lot of incompetence.
1.8
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1357773
Reply to reviews