It just hit me. When you go into the big-box home improvement stores you see top quality brand names - HOWEVER!
Those brand names are actually "contractor versions" of what a local plumber or A/C company would provide. These contractor versions are made to fit a smaller budget with lesser quality components. This HAS TO BE the issue with the mattress stores. My wife and I bought Sealy mattresses for years when we were in the military.
They were great! Not now. Six months after purchase and we are both in pain. Delivery truck ripped down our light at the gate - reimbursement was troublesome, but accomplished.
Now, we are waiting for customer service, but that's probably not going to happen. Absolute sham.
Product or Service Mentioned: Sealy Posturepedic Firm Mattress.
Reason of review: Bad quality.