We needed a new mattress. Mattress One had built a new store near us, we looked on line and saw mattresses we were interested in.
Stopped by the store, walked and and said "HI" the young lady ignored us and continued playing on her laptop. We looked around and finally she said "need a new bed?" We asked about the mattress we had seen online and she said "NOPE all we got is in that pile by the door." We left. We went to a second "new Mattress One store" here in Tallahassee FL. It was locked up (at noon on Friday August 18th).
There was a sign taped to the door saying "will be back shortly". We killed half an hour, came back to the locked door and the same sign. Mattress Firm is just down the street. They met us when we came in, asked what we needed, what firmness we preferred, suggested we try them out, (JUST LIKE a sales person SHOULD do.) We spent a PILE of money and left smiling!
Never again will we go in a Mattress One store. In fact, we look forward to them going out of business
Product or Service Mentioned: Mattress One Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.